Return & Refund Policy — TRIOSCENTS

At TRIOSCENTS, your satisfaction matters to us. We understand that choosing the right fragrance is a personal experience. If you receive your perfume and find that the scent is not suitable for you, we offer a 15-day return policy to make your shopping experience more comfortable and worry-free.

15-Day Return Policy

You may request a return within 15 days of receiving your order if you are not satisfied with your perfume. A return form will be included with your order to make the process simple and convenient.

How to Start a Return

1. Complete the Return Form: Fill out the return form provided with your order, including the required order and contact details.

2. Contact Us: Email us at trioscentspk@gmail.com within 15 days of receiving your order to notify us of your return request and confirm the return instructions.

3. Pack Your Perfume: Securely pack the perfume and include the completed return form.

4. Send It Back: Return the perfume according to the instructions provided by our customer support team.

Please contact us before sending any product back so we can guide you through the return process.

Return Conditions

• Return requests must be submitted within 15 days of receiving your order.

• The perfume must be returned with the completed return form and its original packaging, where available.

• Returned products will be inspected after receipt.

• If a product has been used, damaged, or handled beyond what is necessary to assess it, the refund may be adjusted where permitted by applicable law.

• Returns involving damaged, defective, incorrect, or misdescribed products will be reviewed separately in accordance with applicable consumer protection laws.

Return Shipping Costs

For returns because you do not like the fragrance, the customer is responsible for return shipping costs unless TRIOSCENTS agrees otherwise or applicable law requires otherwise.

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can help resolve the issue.

Refunds

Once we receive and inspect your returned perfume, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless another method is agreed upon or required by applicable law. The time required for the refund to appear in your account may depend on your bank or payment provider.

If your refund has not arrived within a reasonable period after approval, please contact us at trioscentspk@gmail.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged or defective product, or a perfume different from the one you ordered, contact us as soon as possible and provide your order details and supporting photographs, if available. We will review the issue and help arrange an appropriate resolution.

Exchanges

If you wish to exchange your perfume for another product, please contact us before returning your order. Exchange options will depend on product availability and the circumstances of your request.

Contact Us

For return requests, refund inquiries, exchanges, cancellations, or product-related concerns, please contact:

Email: trioscentspk@gmail.com

Return Period: 15 days from the date of delivery

At TRIOSCENTS, we aim to provide a straightforward, transparent, and customer-friendly shopping experience. This policy does not limit any rights you may have under applicable consumer protection laws.